Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

Do providers offer hourly or fixed-fee research?


Our providers have the option of listing fixed-fee or hourly research. With fixed-fee research, providers set a fee for a specific search and clients pay up front. They may or may not offer a discount based on the outcome of the search. With hourly research, providers can ask for an optional retainer and send an invoice for time and expenses once the research is complete. The two pricing options are shown as “/hour + expenses” and “fixed” on the site.