Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

Why can't I delete an offering?


We retain records of the transactions we’ve processed just in case you or your clients need to refer to them later. We also retain records for our own internal accounting needs. Irreversibly deleting a research offering would significantly complicate our record-keeping process.

If you want to remove an offering, just switch it to “inactive" or archive it. The offering won’t appear in client searches and you will receive no further requests for the research.