Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

How can I message another Genlighten user?


From a user’s profile page, click on the red “Send Message” link found on the left of the page.

From a project tracking page, click on the blue “Contact Client” or “Contact Provider” button found on the bottom of the page.

From the message center, click on “Compose” and type a user name or click on “Contacts,” locate the user name, and click on the “Compose New” link.

The Genlighten messaging system is designed to protect your privacy. Corresponding through the site means you don’t have to share an email address or other personal information with site users.

Helpful Tip: If you start a message thread using the “Contact Client” or “Contact Provider” buttons found at the bottom of project tracking pages, your conversation will appear on the tracking page as well as in the message center.