Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

What's the typical turnaround time?


Many of our researchers are able to provide quick turnaround because they visit libraries and archives frequently, but response time varies. If your project has a deadline, check with the researcher beforehand to make sure that it can be met.

Genlighten creates a project tracking page for every request that you submit so that you can easily follow a provider’s progress. If you’d like an update on the research, just send the provider a message.