Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at, or call 302-566-5872 between 8am and 8pm Pacific Time.

What if I don't understand a provider's instructions?

You can get help directly from the provider. Just send a message through the site. The provider will be notified of your question and should respond in a timely way. If you don’t hear back within a couple of days, please let us know by emailing