Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

What if no one offers the research I need?


In most localities, if you can’t find a provider who offers the research you need, it’s probably because the researchers from that area haven’t found our site yet. We’re working hard to expand our provider network and our first goal is to have at least one provider from every county in the United States. We invite you to suggest potential providers by emailing us at support@genlighten .com or by encouraging them to sign up.

Another reason you might not find research offered is that in some states, due to privacy restrictions imposed by local governments, certain records may only be available to direct descendants who can prove their relationship to the individual for whom a record is requested. In such cases, it may not be possible for a researcher to obtain the record for you.