Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

Why isn't the user name I want available?


The most likely answer is that the user name you tried to register has already been taken by another user. If this is the case, try adding numbers or a hyphen either in the middle of your user name or at the end. Choose a user name that’s between 6 and 20 characters long, inclusive, and please do not use spaces.