Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

Who sets the research fees?


Providers set their own fees for the research they offer through Genlighten. As a result, the fee you pay may vary significantly based on the complexity of the project, the time typically required, and the providers’ costs (travel, copying, etc.)

Genlighten adds a 5% processing charge ($.50 minimum) to provider fees to cover payment processing and other site administration expenses.