Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

I've clicked "Find Helpful Researchers." Now what?


Once you’ve clicked the “Find Helpful Researchers” button, there are a number of ways to find a provider who can help with your research project.

Browse Research Offerings by Locality
If you click this button you will have a chance to drill down to the locality where you need research. For example, if you click “United States,” “Pennsylvania,” “Allegheny,” you will find a list of specific research tasks that our providers offer for that county—“City of Pittsburg Birth Register,” for example.

It’s a good way to answer the question, “Does anybody on the site offer DOCUMENT TYPE research in SPECIFIC PLACE?”

Explore Our Provider Network
If you click this button you will have a chance to see which providers offer research in the places you need help. For example, if you click “United States,” “Illinois,” “Cook,” you will find a list of researchers who are active in the Chicago/Cook County area.

It’s a good way to answer the question, “Who offers research in SPECIFIC PLACE?”

Find Researchers near Repositories
If you click this button you will have a chance to see which providers visit the repository that holds the records you need. For example, if you click “United States,” “Massachusetts,” “Middlesex,” you will see “National Archives at Boston” in the list. Clicking the repository title, you will see a list of the researchers who visit NARA Boston for research.

It’s a good way to answer the question, “Who can do research for me at SPECIFIC REPOSITORY?”

Submit Public Research Request
The three buttons mentioned above help YOU find researchers. But, you can also let RESEARCHERS find you! Click this button to post a research-related help wanted ad. Providers will submit quotes if they think they can help with your research project. If you see a proposal that will meet your needs, you can accept it. If you don’t, you can just decline.

It’s a good way to answer the question, "Is there anyone out there who can help?

Browse Locality Research Pages
Our locality pages bring together everything the site offers for a specific place into one easy-to-use page. They list offerings, providers, repositories, and open public research requests. They also offer links to helpful online resources and forums where you can post locality-based research questions and tips for other site users to read.

The locality pages offer answers to the question, “What resources are available for SPECIFIC PLACE?”