Registration issues? Problems logging in? Have a question about our terms of service or privacy policy? We answer some of the most popular questions about these topics below.
You can:
The most likely answer is that the username you tried to register with has already been taken by another user. If this is the case, you can try adding numbers or punctuation either in the middle of your username or at the end. Also, please choose a username that's between six and twenty characters long, inclusive.
At a minimum, we use your e-mail address to:
In addition, depending on preferences to which you have opted-in on the site, we may also:
There are several other helpful notifications that you can choose to receive by visiting the preferences page. You can also choose not to receive these notifications if you prefer.
To see what lookups our providers offer without registering for the site, simply return to the homepage and click on the "Browse the lookups we offer" button or click
The Genlighten newsletter provides:
No problem. Here's the basic process:
As explained in our terms of use, we prohibit our providers from uploading documents to the site which would violate the rights of copyright holders. We monitor content uploaded to the site on a limited basis to help enforce these rules. We also will comply with requests submitted by copyright holders to remove material from the site that they claim rights to. Please submit any such requests to copyright (at) genlighten (dot) com.
Under our terms of use, our providers retain ownership of the images they upload to our site in the process of fulfilling lookup requests. They then agree to grant a fairly broad license to you as their client (so you can use the images in your genealogical research) and to Genlighten (so we can deliver the images to you). You do not need to credit either the provider or Genlighten should you decide to publish the images you order. You may also use those images as part of your own commercial efforts.
We currently accept payment for lookups via either PayPal or personal credit card. All of our payment processing is handled using PayPal's Web Payments Pro system, which is widely acknowledged to have one of the highest levels of security in the payment-processing industry. We do not store any confidential information about your payment accounts on our site. Despite these measures taken by Genlighten to insure your safety when ordering lookups from us online, you should know that no form of electronic commerce is 100% free of security risks.