5. Your Use of Genlighten
Limited Use of Information
To the extent you receive any contact or personal information regarding any Research Provider or Research Client, such information may only be used as necessary for you to comply with applicable laws and for no other purpose whatsoever.
The Genlighten Website is designed to allow Research Providers and Clients to communicate with each other without the need to exchange e-mail addresses. Instead, Clients and Providers can post notes to each other on a project page associated with each individual research project request submitted. Additionally, Clients and Providers can choose to receive e-mail alerts directly from Genlighten.com to make them aware of changes in the status of their research projects and to prompt them to visit the Website when new messages have been submitted. These features serve to protect the privacy of both Clients and Providers and to help minimize miscommunications due to blocked or misdirected e-mail messages.
Both Clients and Providers agree not to seek to circumvent these privacy features by soliciting each other’s e-mail addresses through any means. If a Research Provider attempts to advertise non-Genlighten research services or other commercial ventures to you or solicits your e-mail address or other contact information, please notify us at email@example.com.
Clients in General
As a User, you will be charged a fee for your use of Genlighten in connection with each request for research services. As a User, you agree that upon your request for research services to be performed by a Research Provider, payment will be remitted to the Research Provider automatically (as described in Section 6 below). After your request for research services has been accepted by a Research Provider, you are not entitled to any refund of your payment for such services. Refund policies regarding requests which have been withdrawn before being accepted by a Research Provider are described in Section 6 below.
You agree to pay the amounts set forth in the Genlighten fee policies from time to time on the terms set forth herein and therein, and to check the fees and terms each time you use the Website. Please review the applicable Genlighten fees contained in the policies for all applicable fees associated with your use of the Website.
You further agree that you will only accept work product from Research Providers that has been submitted through the Genlighten Website. If a research provider attempts to advertise research services or other commercial ventures to you or solicits your e-mail address or other contact information for commercial purposes, please notify us at firstname.lastname@example.org.
Providers in General
When you register to provide research products and services on Genlighten, you represent that you have convenient access to the records you are offering to search and that you have prior experience in searching those records for genealogical purposes. You agree to respect and uphold the policies and procedures of the libraries, archives, and other records repositories (both online and offline) that you visit as part of the research process, whether in regard to copyright and licensing issues, use of microfilm readers and reader/printers, or safeguarding the documents you access.
As a provider, you further agree to respond promptly and efficiently to e-mail notifications from Genlighten regarding client research requests and other client-facing matters, and to notify Genlighten if your e-mail address changes or becomes inaccessible for any reason. If you will be unable to fulfill any of the research offerings you currently display on your profile for any period of time beyond 5 days, you agree to notify Genlighten Support without delay.
You agree to perform the research clients contract for in a timely and efficient manner, consistent with the turnaround timeframes you describe to clients in your research proposals, quotes and offerings. You further agree to ensure a recognizeably high level of copy quality in the documents you provide.
You agree not to use the Website to advertise non-Genlighten-based research services or other commercial ventures to clients who submit requests to you, or to solicit contact information from clients for such purposes, unless specifically authorized by Genlighten.
You acknowledge that the fees you receive from clients may be considered income by the IRS and that you may be subject to self-employment and other taxes in connection with this income.
When you create a profile on the Genlighten website, you represent that the descriptions you give of your background, experience, genealogical training, membership(s) and certification(s), if any, are accurate and current. At our discretion, we will attempt to verify specific details of your profile and may contact you for documentation of professional credentials. Failure to provide such documentation in a timely manner when requested may result in the termination of your account. Furthermore, if we determine that your profile willfully misrepresents your qualifications as a research provider, you may be asked to forfeit fees you have received through Genlighten so we can, at our sole discretion, refund them to your clients.
Disputes between Clients and Providers
Your use of the Genlighten Website is at your own risk. You release Genlighten from any claims, demands and damages that may arise as a result of disputes with other Genlighten users.
If a dispute arises between you and another Genlighten user, we encourage you to reach out to that user and attempt to resolve your dispute amicably. If you are unable to do so, you may request our assistance. At our sole discretion, we may attempt to help you resolve a dispute by applying our policies to the matter at hand. However, we will not make any legal judgments. You acknowledge and accept that Genlighten has no obligation to resolve disputes.
Information, License, and Feedback
You recognize and agree that Genlighten will implement mechanisms allowing us and others to track your requests for, or your performance of, research services and rate your performance as a Client or Provider, and Genlighten reserves the right to collect feedback regarding your performance and to post such feedback on the Genlighten Website. You may not take any actions that may undermine the integrity of the feedback system. You agree that submission of any information, feedback, content, data or other materials (collectively, “Materials”) is at your own risk, and that none of Genlighten, its affiliates, Registered Users, or Research Providers has any obligations (including without limitation obligations of confidentiality) with respect to such Materials. You represent and warrant that you have all rights necessary to submit the Materials. You hereby grant to Genlighten and its affiliates a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Materials, and to sublicense the foregoing rights, in connection with the operation and maintenance of the Genlighten Website.
In addition to the grant of the above license, you hereby (i) consent to your username appearing as the contributor of any Submission, where applicable, and to the disclosure and/or display of such information and any other information which appears in or is associated with a Submission; (ii) acknowledge and agree that Genlighten is not responsible for any loss, damage, or corruption that may occur to your Submissions; and (iii) acknowledge and agree that any Submissions you provide for display on the Website will be considered non-confidential.